Support

Questions about a result, your credits or a payment? Email us and a person will reply, usually within one business day.

Common questions

I was charged but the song was wrong.

Send us the result link and we'll take a look. If the match is wrong we'll return the credit.

Do I pay when no song is found?

No. A credit is only used when we find a match. A no-match, an error or a busy recogniser never costs a credit.

Do credits expire?

One-time packs last 12 months. Subscription credits refill every month and don't roll over.

How do I cancel my subscription?

Go to Settings → Membership → Manage billing. You keep your credits until the end of the period you paid for.

Can I get a refund?

If you bought credits by mistake and haven't used them, email us within 14 days of the purchase.

How do I delete my account?

Go to Settings → Security → Delete account. Your history and remaining credits are deleted with it.